Privacy Policy

Last Updated: 9/22/20225

At VitalMix Pharmacy, your privacy and the security of your health information are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, submit forms, or receive our services.

Information We Collect

We may collect the following information:

• Patient details (name, date of birth, address, phone, email).
• Health information (allergies, medical history, prescription details).
• Provider details (name, practice, contact information).
• Insurance and billing information.
• Website usage data (cookies, analytics, IP address, browser type).

How We Use Your Information

Your information is used to:

• Fulfill prescriptions and compounding requests.
• Schedule and manage telehealth visits.
• Process insurance claims and billing.
• Provide secure communication between patients, providers, and pharmacy staff.
• Improve our website, services, and patient experience.
• Comply with legal and regulatory obligations.

Sharing of Information

We may share your information:

• With your prescribing provider(s).
• With insurance companies for billing and claims.
• With internal staff who need access to fulfill prescriptions or coordinate care.
• With trusted third-party service providers (IT support, analytics, or shipping).
• As required by law or in accordance with HIPAA regulations.

HIPAA Compliance

As a 503A compounding pharmacy, VitalMix complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to ensure your protected health information (PHI) is secure.

Patient Rights

You have the right to:

• Request a copy of your health records.
• Request corrections to your information.
• Request restrictions on how your information is used or shared.
• File a complaint if you believe your privacy rights have been violated.

Requests can be made by emailing us at vitalmixpharmacy@gmail.com.

Cookies & Analytics

We use cookies, Google Analytics, and similar tools to analyze website traffic and improve user experience. You can disable cookies in your browser settings, but some site features may not function properly.

Data Security

We implement industry-standard security measures including secure servers, encrypted data transmission, and access controls.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us at:

VitalMix Pharmacy
50 Lakeville Road
New Hyde Park, NY 11040
Email: vitalmixpharmacy@gmail.com